We will always sincere service so that users in the use of our products feel at ease and at ease!
Our production and sales of products to implement a one-year warranty, lifelong maintenance, timely to meet the customer's request for maintenance.
To visit users of the company's products from time to time, so as to timely understand the use of the products, timely solve the problems encountered.
Provide telephone guidance on installation techniques for changes to the services required by the user.
If the products of the company fail due to the quality of the products other than other reasons within 12 months from the date of sale, the company will provide free maintenance (except the wearing parts sensor).
For the maintenance beyond the warranty scope (caused by human and irresistible factors), the company will only charge the cost of replacement materials and the basic service charge for on-site maintenance.
If the product color difference, product type and spare parts do not match the purchased product, the customer shall inform us in writing within 7 working days.
The instrument shall be deemed to have been put into operation and use if it does not receive an oral notice from the user within 30 days or a written notice from the user within 60 days from the date of receipt of the product by the customer.
Our gas list is only for the reference of customers when they choose. Customers can choose from the gas list one to six kinds of gas and range they need to test. We will recommend the most suitable product and accessories to customers according to the gas and application occasions they choose.
Yes, we welcome sample order for checking quality, but the freight need to be paid by buyer in advance.
Sample needs 2-5 days,We usually ship by DHL, UPS, FedEx or TNT, mass production time needs 7-15 days for order.
Yes, we offer one year quality guarantee for our products.
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.